Shipping And Handling
Your goods are sent and delivered within the UK by first class recorded delivery. At present we only accept orders from within the UK. Our standard deliveries can take up to 5 working days. Please remember a signature is required for accepting parcels. If you know that there will be nobody there to accept the delivery please provide an alternative delivery address.

Privacy Policy
Prettythingz Ltd does not disclose buyer information to third parties. Cookies are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses.

Security
Providing you with the safest way to purchase is our utmost concern. Therefore we would like to reassure our customers that all details given to us are held in a secure server that is encrypted. When entering credit card information on our site you are automatically redirected to our secure server.

Guarantee / Returns
Every effort has been made to make these products well and of natural substances. However, if for any reason you are not entirely satisfied with any item purchased, it may be returned for a full refund or exchange, provided it is returned within 14 days of receipt in its original packaging.

At present we do not have a free returns service. Should you need to return merchandise, please return via your local post office. Always obtain a receipt as proof of posting. Your statutory rights are unaffected.

Product Descriptions
In the product descriptions on this web site gold refers to gold plated or gold filled, not solid gold.

Complaints
If you have a complaint about a product or service you can contact us by e-mail.

Once the complaint is received we will deal with it within 48 hours. If there are any delays you will be notified either by phone, e-mail or post.

Contact Us
Telephone: 07930 472873
Email: See Contact Us page.
Postal Address: 13/14 Hanover Street, London W1S 1YH